The cost of poor manufacturing quality goes far beyond defective parts.
A Florida-based leader in the pet products industry was experiencing ongoing quality control problems with its overseas suppliers.
Addressing those problems required substantial time from the company’s internal team.
Language differences, time zone challenges, and inconsistent factory communications made resolution difficult. Trips to Asia for factory visits and quality meetings were not producing satisfactory results.
The company was dealing with product rework, production delays, and lost time.
It needed more than another factory. It needed someone to take responsibility for managing manufacturing quality.
Giving one person responsibility for the process
ITI Manufacturing began by evaluating the customer’s challenges and developing an agreed-upon plan.
The company assigned U.S.-based National Account Manager Jeff Smith as the customer’s dedicated point of contact.
Jeff coordinated the work among ITI’s sourcing team, international factory partners, and on-site quality personnel.
His responsibilities included:
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Coordinating sourcing and factory communications.
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Managing factory visits and sample approvals.
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Communicating with on-site quality control managers.
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Providing weekly production and shipping updates.
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Addressing manufacturing problems as they arose.
This approach meant the customer no longer had to coordinate each factory conversation or quality issue independently.
The result: A manufacturing relationship built on accountability
After ITI successfully managed multiple releases of quality products, the customer decided to move all of its tooling and manufacturing to ITI.
The customer gained products that met its quality expectations and a manufacturing partner responsible for coordinating the process.
Instead of devoting extensive internal resources to resolving overseas factory problems, the company’s team could focus more attention on growing the business.
Frequently Asked Questions
Overseas manufacturing quality control requires clear product specifications, approved samples, factory oversight, and procedures for identifying and resolving defects. ITI Manufacturing works with on-site quality management personnel and factory partners to help ensure products meet customer requirements.
See: Our Proven Process
Not always. A manufacturing partner with personnel and established factory relationships overseas can coordinate inspections, quality discussions, sample approvals, and corrective actions on the customer’s behalf. ITI Manufacturing provides a dedicated U.S.-based account manager who works with its international manufacturing and quality teams.
See: Why ITI
Responsibility depends on the terms of the manufacturing agreement. Buyers should establish clear expectations for product quality, inspections, communication, corrective actions, and issue resolution before placing orders. ITI Manufacturing provides a single point of contact to coordinate these activities and take ownership of resolving customer issues.
Stop Managing Every Overseas Manufacturing Problem Yourself
ITI Manufacturing helps U.S. companies manage international production through dedicated account management, on-site quality oversight, and a commitment to visibility, predictability, and accountability.
Talk With ITI About Your Manufacturing Challenges
