Supply Chain Success Stories
See how ITI has enabled US companies to achieve supply chain success through visibility, predictability, and accountability.
Supply Chain Success Stories
Eight real projects. Eight companies that stopped fighting their supply chains. Here is what happened when they handed the problem to ITI.
Partnering with ITI
ITI Manufacturing works with you to manufacture your products on a global scale by providing unique, turnkey solutions.
- We start with Quotations with Confidence - fast, accurate quotes (75% within 14 days) that are reviewed with you to reflect your priorities and constraints.
- We match products with capable, vetted, international manufacturers.
- Our Weekly Updates keep you informed of project, order, and shipment status on a weekly basis so you are never left guessing.
- Our unmatched Issue Resolution process guarantees we provide immediate acknowledgement of any and all issues.
- We resolve all issues to your satisfaction and as quickly as possible.
- We enforce quality standards and on-time delivery.
Partnering with ITI
Every story below follows the same pattern: a company stuck managing overseas manufacturing alone, and what changed when one ITI rep took ownership of the whole chain.
- We start with Quotations with Confidence: fast, accurate quotes (75% within 14 days), reviewed with you line by line.
- We match your product with vetted factories we have worked with for years.
- Our Weekly Updates cover every project, order, and shipment, so you always know where your parts are.
- Our Issue Resolution process guarantees same-day acknowledgment of 99% of issues.
- We own every issue through to a fix you sign off on.
- We enforce quality standards and on-time delivery.
Customer Success Stories
See how ITI delivers visibility, predictability, and accountability in real-world projects.
Customer Success Stories
Eight projects, told the way they actually happened: the bind, the fix, and the outcome.
Predictability Eliminates Supply Chain Uncertainty
Solves Single Source Manufacturing Risk
Visibility with Weekly Updates
Resolving Global Logistics Challenges
Turning Customer Issues Into Wins
Alternative Sourcing Solutions
Improving Product Design & Performance
Mitigating Overseas Manufacturing Risks
Predictability Eliminates Supply Chain Uncertainty
Solves Single Source Manufacturing Risk
Visibility with Weekly Updates
Resolving Global Logistics Challenges
Turning Customer Issues Into Wins
Alternative Sourcing Solutions
Improving Product Design & Performance
Mitigating Overseas Manufacturing Risks
You find a good vendor, they take care of things from start to finish. You don’t have to do anything on your own.Dana B. | Supply Chain Manager, Pest Control Equipment Manufacturer
ITI Predictability Eliminates Supply Chain Uncertainty
Challenge: A U.S. consumer products company that designs and sells exhibition display solutions was having vendor issues that resulted in lead times being pushed out up to a year for their products. This put them in a bind as demand continued to grow, resulting in a growing strain on internal resources. They didn’t have the time or expertise needed to get their supply chain under control.
Solution: After meeting with the customer’s supply chain team and mapping out their logistical and vendor issues, ITI was able to develop a complete supply chain solution that brought the customer’s product lead times back within expectations. ITI pivoted resources to quickly source a new production factory partner, get samples produced and approved by all parties, and deliver their first order faster than expected. With all customers, ITI provides weekly updates every step of the way to keep communication and visibility at the forefront.
ITI Predictability Eliminates Supply Chain Uncertainty
Challenge: A U.S. consumer products company that designs and sells exhibition display solutions watched vendor issues push lead times out to a full year. Demand kept growing, internal resources kept stretching, and nobody on staff had the time or expertise to pull the supply chain back under control.
Solution: ITI met with their supply chain team, mapped the vendor and logistics problems, and sourced a new production factory partner. Samples were produced and approved, and the first order arrived ahead of schedule. Lead times came back within expectations, and weekly updates now keep every step visible.
ITI Solves Single Source Manufacturing Risk
Challenge: A Texas-based Class 2 medical supplies company was single-sourcing their products to an overseas manufacturer. When the COVID-19 pandemic hit, their supplier became unavailable due to lockdowns and halted manufacturing completely. At the same time, demand for their in-home medical products skyrocketed. Communications were already difficult pre-pandemic and just got worse with the lockdowns. They were in a major bind, with resources stretched thinner than ever.
Solution: They turned to the ITI team who specializes in outsourced manufacturing solutions. ITI quickly provided a dual-source supply chain solution that not only helped the customer get their production back online, but it also allowed them to continue to grow with their booming demand. ITI manages factory and client communications, production, and logistics, allowing the client to free-up constrained resources and service their customers. ITI’s proactive and predictable weekly updates keep them informed allowing their supply chain team to focus on other initiatives.
ITI Solves Single Source Manufacturing Risk
Challenge: A Texas-based Class 2 medical supplies company was single-sourcing from one overseas manufacturer. When COVID-19 lockdowns hit, that supplier halted manufacturing completely, right as demand for their in-home medical products spiked. Communication, difficult before the pandemic, broke down entirely.
Solution: ITI built a dual-source supply chain that brought production back online and gave them room to grow into the surge in demand. ITI now manages factory communication, production, and logistics, freeing the client’s team to serve their customers. Predictable weekly updates keep their supply chain staff informed and focused on other initiatives.
It’s good to have experience versus learning on the fly, particularly overseas. ITI has locations there, people that speak the language, long-term relationships.Mark H. | Manufacturing Operator; 15+ year ITI client
ITI Provides Visibility With Weekly Updates
Solution: The ITI team provided the client with a single-source of contact, coupled with a diverse pool of manufacturing options and locations. To get the customer out of their immediate dilemma, we retrieved their tooling from their old vendors and redistributed it to various factory-partners, allowing us to manage their componentry supply chain effectively and efficiently. Our on-site quality management team made sure the product was fabricated to customer requirements. With a dedicated ITI National Account Manager, the client receives weekly communication about the status of their ongoing orders, regardless of what factory it’s being fabricated in. Our dedicated team also provides clients with new product development support for product line introductions and extensions.
ITI Provides Visibility With Weekly Updates
Challenge: A leading U.S. manufacturer and distributor of high-end LED products had no reliable visibility into their supply chain. Shipment delays surfaced without warning, every answer required chasing a vendor, and a sole-sourced component was discontinued by the overseas manufacturer with no forewarning.
Solution: ITI gave them a single point of contact backed by a diverse pool of vetted factories. We retrieved their tooling from the old vendors and redistributed it across our factory partners, with our on-site quality team verifying every requirement. Their dedicated National Account Manager now sends weekly status on every order, regardless of which factory runs it, and supports new product development as the line grows.
ITI Brings Predictability to Global Logistics Challenges
Challenge: A global leader in advanced surface preparation machinery and equipment experienced major demand shifts over a small period of time. As a result, they found their needs rapidly changing for metal castings and plastic injection molded components. In 2021 and the first half of 2022, massive port congestion resulted in global shipping delays, putting them in a challenging situation.
Solution: ITI took a deep dive into the logistics portion of their supply chain and found numerous opportunities to make improvements in efficiency. ITI custom-tailored a new manufacturing, logistics, and warehousing plan to match their rapidly changing requirements, while also providing weekly updates to keep them informed of the status of their orders. The result was an efficient global manufacturing supply chain that allowed the customer to gain market share in a rapidly changing business environment. The client quoted, “Without ITI handling the shipping of our parts, who knows where we would have been.”
ITI Brings Predictability to Global Logistics Challenges
Challenge: A global leader in surface preparation machinery saw demand shift fast, changing their needs for metal castings and injection-molded components almost overnight. Then the 2021-2022 port congestion hit, and global shipping delays put their delivery schedule at risk.
Solution: ITI went through the logistics layer of their supply chain line by line and found repeated opportunities for efficiency. We built a new manufacturing, logistics, and warehousing plan to match their changing requirements, with weekly updates on every order. The customer gained market share in a turbulent market. In their words: “Without ITI handling the shipping of our parts, who knows where we would have been.”
ITI Creates Accountability and Resolves Customer Issues
Challenge: A Florida-based industry leader in pet supply products was experiencing frustrating and time-consuming quality control issues with their overseas suppliers. Their resources were consumed with dealing with factories in different time zones along with navigating language and cultural barriers. Unsuccessful trips to Asia for factory visits and quality control meetings directly impacted their bottom line. The result was large amounts of product rework, production delays, and lost time.
Solution: ITI met with the customer and analyzed the situation before coming up with an agreed-upon game plan. ITI has been building factory relationships for almost 50 years and has on-site quality control experts to ensure manufacturing excellence. ITI’s single point of contact for the client, Jeff Smith, is one of our U.S. based National Account Managers. Jeff coordinates and communicates everything weekly for his customers from sourcing discussions with our Texas-based sourcing team, factory visits, sample approvals, communications with our on-site factory quality control managers, and shipping updates. With Jeff as their quarterback executing numerous releases of high-quality SKU’s, the customer made the decision to move all their tooling and manufacturing over to ITI. We provide immediate notification of issues, and guarantee the quality of work coming from our factory partners. The customer now receives a product that meets their quality expectations, and can focus on growing their business.
ITI Creates Accountability and Resolves Customer Issues
Challenge: A Florida-based leader in pet supply products was losing time and money to overseas quality control issues. Time zones, language barriers, and unproductive trips to Asia consumed their resources, and the rework and production delays hit their bottom line directly.
Solution: ITI assigned one U.S.-based National Account Manager, Jeff Smith, as their single point of contact. Jeff coordinates everything weekly: sourcing discussions with our Texas team, factory visits, sample approvals, on-site quality control, and shipping updates. Issues get flagged immediately, and ITI guarantees the work coming from our factory partners. After numerous releases of high-quality SKUs with Jeff as their quarterback, the customer moved all their tooling and manufacturing to ITI, and their team went back to growing the business.
Jeff is very responsive. He’s the main guy I deal with.Demetrius W. | Business Owner; 20+ year ITI relationship
ITI Creates Alternative Sourcing Solutions
Challenge: An American manufacturer of fluid power products was overwhelmed by disruptions to production as their factory was relocating from the Northeast U.S. to the South. Furthermore, their supply chain department was tasked with continuing operations during the significant move with minimal disruption to their client base.
ITI Creates Alternative Sourcing Solutions
Challenge: An American manufacturer of fluid power products was relocating their factory from the Northeast to the South, and their supply chain department had to keep operations running through the move without letting clients feel it.
Solution: They brought ITI the machined iron castings they could not place themselves. The factory ITI sourced tooled up, produced approval samples, and entered production quickly while holding strict dimensional tolerances. Parts were quoted and in production before the move disrupted a single client order, with progress updates throughout.
ITI Partners with Customer to Improve Product Design and Performance
Challenge: A Midwest manufacturer specializing in early childhood learning products reported a product failure in the field, initially attributing the failure to a missing weld. After ITI’s investigation and extensive testing, our team also found a significant shortcoming in the design. After notifying the customer, ITI developed a plan to resolve the issue themselves.
ITI Partners with Customer to Improve Product Design and Performance
Challenge: A Midwest manufacturer of early childhood learning products reported a product failure in the field, initially attributed to a missing weld. ITI’s investigation and testing found something bigger: a shortcoming in the design itself.
Solution: ITI worked with the factory and the customer to revise the design, update the drawings, and test the fix. With no warehouse space available for rework, ITI reworked the existing inventory at a third-party facility, swapping in redesigned parts and repackaging in the original packaging. Evaluation, redesign, testing, production, rework, and repackaging: all completed in a few months, using almost none of the customer’s limited resources.
Without ITI, that could have been the end of my promise to deliver.Meghan O. | Founder, Consumer Products; 5,000 units reworked and shipped in time for Christmas
ITI Helps Customers Mitigate Overseas Manufacturing Risk
Challenge: An innovative U.S. manufacturer of centrifugal pumps was affected by foundry issues that developed in China during and after the pandemic due to governmental implementation of air quality restrictions. The issues resulted in product quality problems and production delays.
ITI Helps Customers Mitigate Overseas Manufacturing Risk
Challenge: A U.S. manufacturer of centrifugal pumps hit foundry problems in China when post-pandemic air quality restrictions disrupted production. Quality slipped and delays mounted.
Solution: ITI’s sourcing team concluded the risk would stay as long as the line stayed in China. We located a qualified factory in Vietnam, obtained pricing and approved samples quickly, and moved the parts into full production with improved quality, cutting the client’s inspection and rework time. Since then, ITI has transitioned their entire line of machined castings from China to Vietnam.
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