“Any update?” shouldn’t be your supply chain management strategy.
A leading U.S. manufacturer and distributor of commercial and retail LED products was struggling with a familiar overseas manufacturing problem: getting reliable information from its suppliers.
Shipment delays often occurred without sufficient warning. The company’s team spent valuable time contacting vendors to find out where orders stood and when products might arrive.
Then a more serious problem emerged.
One of its overseas manufacturers decided to discontinue components the company depended on, without providing advance notice.
The customer needed a replacement manufacturing solution, but it also needed better visibility into its supply chain.
Recovering tooling and rebuilding the manufacturing network
ITI Manufacturing helped the customer address both issues.
First, ITI retrieved the customer’s tooling from its previous vendors.
The team then redistributed that tooling among qualified factory partners capable of producing the required components.
ITI’s on-site quality management team worked to ensure products met the customer’s specifications.
The company also received a dedicated U.S.-based National Account Manager to coordinate factory communications and provide consistent updates.
The result: One point of contact, multiple manufacturing options
Instead of communicating with several factories independently, the LED manufacturer now works through one ITI account manager.
The customer receives weekly updates on its orders, regardless of which factory is producing the components.
ITI also supports new product development as the customer introduces and expands product lines.
The result is a manufacturing relationship built around visibility, predictability, and accountability.
Frequently Asked Questions
Companies can improve overseas supplier communication by establishing regular status updates, defining responsibility for resolving problems, and creating clear escalation procedures. ITI Manufacturing assigns customers a dedicated account manager who coordinates factory communications and provides weekly updates on production and shipments.
Start by determining whether existing tooling, drawings, specifications, and inventory can support a transition to another factory. A new manufacturer may need to produce samples and complete quality approvals before production resumes. ITI Manufacturing helped an LED manufacturer recover its existing tooling and distribute production among alternative factory partners.
Yes. A turnkey contract manufacturing partner can coordinate sourcing, production, quality oversight, and logistics across multiple factories. ITI Manufacturing provides customers with a single U.S.-based point of contact, even when their components are produced by different international manufacturers.
Tired of Chasing Overseas Suppliers for Answers?
ITI Manufacturing provides dedicated account management and weekly updates so you know where your projects, orders, and shipments stand.
